A big part of our rebranding includes changing some tools and processes in our back office, so we have some upcoming billing changes to share with you. These changes are mostly cosmetic, but also serve to simplify your invoices.
First things first, keep an eye out for invoices coming from [email protected]. This will be our new official billing email address.
Billing Portal URL:
For now, there’s no need to worry about the billing portal. It will remain unchanged (other than our name and branding), offering you the same familiar experience for managing your invoices conveniently.
Bank Statements and Name Change:
As we transition through this excitingchange, you might notice that your bank statements show either Logos IT Solutions or Fireside IT Partners. This is simply due to payment processors needing a little extra time to catch up with our new name.
No More Ticket Notes on Invoices:
From now on, you won’t see ticket notes on your invoices; this is a side effect of our new back office tools. But don’t fret – you can easily access all the details you need by visiting the Self-Serve portal at portal.firesideit.ca. If you don’t have access yet, just drop us a line at [email protected].
Simplified Ticket Rounding:
We’ve streamlined how we round ticket billing. Instead of rounding at the activity level, we now round at the ticket level. This means your invoices will show the total time billed on a ticket, eliminating any confusion.
Remote and Onsite Support Billing:
Remote Support tickets will be billed in 15-minute increments, with a 15-minute minimum. Onsite Support, on the other hand, will be billed in 30-minute increments, with a 1-hour minimum. We hope this offers more flexibility and fairness in our billing approach.
From now on, recurring invoices will always be separate from labour and hardware invoices. This should make it simpler to understand the various aspects of your billing.
We’re excited about these changes. Should you have any questions or need assistance, please don’t hesitate to reach out to us.